Privacy Policy & Terms of Service

Effective Date: April 17, 2025
Last Updated: July 2, 2026

These Terms of Service and Privacy Policy (together, the “Terms”) govern your access to and use of the Cyclemate cycling navigation and activity application, website, and related services (the “Services”) provided by Cyclemate, Inc. By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Information We Collect

Account information

• Name and email address. Used to identify you, sign you in, and contact you about your account and rides.
• User ID. A unique identifier that ties your activity to your account.
• Profile fields. Optional bio, profile photo, city, home and work addresses (and the geographic coordinates of those addresses), theme preference, and beta-program flag.

Activity and location

• Ride data. When you record a ride: the route polyline, distance, duration, start and end timestamps, destination address and name, and the weather conditions and temperature at the time. Stored against your account.
• Precise location. Collected during active cycling sessions in the foreground and, where you have granted permission, in the background while a ride is in progress. Used to record your ride and to compute and improve routing. Treated as Sensitive Personal Information under California law (see Section 4.3).
• Route searches. Each route or directions request is logged with the requesting user (or an anonymous caller flag), the IP address of the requesting device, the origin and destination coordinates, the destination name where provided, and the city. We use this to detect abuse, improve routing quality, and analyse aggregate usage.

Content you create

• Events. Name, description, start and end coordinates, timing, theme, and visibility setting (public, unlisted, or private — you choose). Public and unlisted events may be visible to other users or anonymous visitors.
• Event comments. Comments you post on events are stored against your account and run through automated moderation before being shown to others.
• Uploaded images. Profile photos and any other images you upload are stored in our file storage and run through automated moderation before being shown to others.
• Beta contributions. If you participate in our beta program, any routing overrides or feedback you submit are stored with your user ID.

Messaging and notifications

• Push notification token. The device token issued by your mobile OS, stored so we can send you notifications you've asked for. Tokens are invalidated automatically when they stop working.
• Notification preferences. Your push and email opt-in settings.

Diagnostic data

• Crash and performance data. When the app crashes or hits an error we record the device model, OS version, app version, an anonymous session identifier, and the technical stack trace. Where you are signed in, the report carries your user ID so we can correlate it to your account.

Which categories are shared with third-party providers — and which one — is set out in Section 3.

2. How We Use Your Information

• Provide core app functionality (authentication, navigation, route tracking)
• Improve our services through analytics and user feedback
• Personalize user experience and deliver relevant suggestions
• Ensure app security and prevent fraud or abuse
• Comply with legal obligations

3. Service Providers

To operate the Services we engage service providers across the categories listed below. Each is contractually bound to process personal data only on our instructions, to apply appropriate security measures, and, where applicable, to comply with international data transfer requirements.

• Cloud infrastructure, database, authentication, and file storage. Hosting of the application and website, management of account credentials, and storage of profile data, ride history, events, and uploaded files.
• Mapping and routing. Map tiles, geocoding, and directions APIs used to display maps and compute routes. Underlying map data is sourced from the OpenStreetMap project and licensed under the Open Database License (ODbL).
• Error monitoring and diagnostics. Crash reports and performance traces used to detect and fix defects.
• Customer support. A chat platform that allows our support team to respond to enquiries on our website.
• Push notifications and transactional email. Delivery of operational notifications you have asked to receive (account, ride, and event messages).
• Weather data. Weather lookups along your route, used to record conditions on your rides.
• Content moderation. Automated review of user-uploaded images and event comments to maintain a safe environment.

A current list of named service providers, including the regions in which they process personal data and the legal mechanisms applied to any international transfers, is available on request by emailing [email protected].

We do not sell personal information, do not share it for cross-context behavioural advertising, and do not use third-party analytics or advertising trackers.

4. Your Privacy Rights

4.1 Rights available to all users

All users have the following rights with respect to their personal information:

• Access. Request a copy of the personal information associated with your account.
• Correction. Edit your name, profile, home and work addresses, and city directly within the application. For any field you cannot change yourself, contact us.
• Deletion. Permanently delete your account through Settings → Delete account. Deletion removes your profile, ride history, and the events you created, and is irreversible.
• Objection. Object to processing of your personal information for a particular purpose described in Section 2. We will stop unless we have an overriding legitimate basis to continue.
• Contact. Submit any privacy enquiry or request by emailing [email protected]. We will respond within 30 days.

4.2 If you live in the European Economic Area, United Kingdom, or Switzerland

Cyclemate, Inc. is the controller of personal data processed through the Cyclemate app and website. Our address is in Section 13 below.

Legal bases. We process your personal data on the following legal bases:

• To create and maintain your account, authenticate you, and provide navigation and ride recording: performance of a contract with you (Art. 6(1)(b) GDPR).
• To keep the service secure, prevent abuse, fix crashes, and understand how features are used in aggregate: our legitimate interests in operating and improving the service (Art. 6(1)(f) GDPR). We have weighed these interests against your rights and you can object at any time.
• To send you transactional notifications (e.g. ride confirmations, account changes): performance of a contract (Art. 6(1)(b) GDPR).
• To comply with legal obligations: legal obligation (Art. 6(1)(c) GDPR).
• If we ever add optional features such as marketing emails or non-essential analytics, those will run on consent (Art. 6(1)(a) GDPR), captured separately, and you can withdraw consent at any time.

Your rights. You have the right to:

• Access your personal data and request a copy in a portable format.
• Have inaccurate data corrected.
• Have your data deleted (“right to be forgotten”) where one of the GDPR grounds applies.
• Restrict our processing while a dispute is resolved.
• Object to processing based on legitimate interests.
• Withdraw any consent you have given (without affecting processing that already happened).
• Lodge a complaint with your local supervisory authority. A list is available at edpb.europa.eu; UK residents can contact the Information Commissioner's Office.

International transfers. Cyclemate operates from the United States and our service providers process data in the United States and other countries. Where personal data is transferred out of the EEA, UK, or Switzerland, we rely on the European Commission's Standard Contractual Clauses (and the UK International Data Transfer Addendum for UK transfers) together with supplementary measures, or on the EU-US Data Privacy Framework where the recipient is certified.

4.3 If you live in California

Cyclemate is a small business — we do not meet the revenue, record-volume, or revenue-from-sale thresholds in the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), that would impose the full statutory obligations on us. We still want California residents to have the substantive rights the law confers, so we offer them voluntarily.

Notice at collection. The categories of personal information we collect, the purposes we use them for, and whether we sell or share them are:

Sensitive Personal Information. Precise geolocation collected during rides is Sensitive Personal Information (“SPI”) under California law. We use it only for the purposes listed above — providing rides and routing — which is one of the purposes permitted without a separate “Right to Limit” request under Cal. Civ. Code §1798.121(a). We do not infer characteristics about you from your SPI and we do not share it for advertising.

Sale and sharing. We do not sell personal information and we do not share it for cross-context behavioural advertising, as those terms are defined in the CCPA. We have not done either in the prior 12 months.

Your California rights. You have the right to:

• Know what personal information we have collected, used, disclosed, or sold about you in the prior 12 months.
• Access a copy of the specific pieces of personal information we hold about you.
• Correct inaccurate personal information.
• Delete your personal information.
• Opt out of any future sale or sharing of personal information (today this is none — see above).
• Limit the use of Sensitive Personal Information beyond purposes permitted by §1798.121(a).
• Non-discrimination — we will not deny you the service, charge a different price, or provide a lower quality of service because you exercised a privacy right.

How to make a request. Email [email protected] with the subject “California Privacy Request” and tell us which right you want to exercise. We will verify your identity by matching your request to your account email. If you use an authorised agent, the agent must provide written permission signed by you and verifying their identity; we may still ask to verify directly with you. We will respond within 45 days; if we need more time we will tell you and may take an additional 45 days as the law allows.

4.4 Other US states

If you live in Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Tennessee, or another state with a comprehensive consumer privacy law, you have rights substantially similar to those above. Email us using the process in Section 4.3 and we will honour them on the same timeline.

5. Data Security and Retention

We protect your data with industry-standard encryption (TLS in transit, AES-256 at rest), access controls, audit logging, and the principle of least privilege. We restrict employee and contractor access to personal data to those who need it to operate the service.

We retain personal data only as long as we need it. Specific retention periods:

• Account data (profile, email, settings): kept while your account is active; deleted within 30 days of account closure, except where we are required to keep limited records for tax, fraud-prevention, or legal obligations.
• Ride history and events you create: kept while your account is active; deleted along with your account, or earlier if you delete individual rides or events from the app.
• Support correspondence: kept for 24 months after the last interaction so we can answer follow-up questions.
• Crash reports and diagnostic logs: kept for up to 90 days, then automatically deleted.
• Backups: encrypted database backups are retained for up to 35 days on a rolling basis and then overwritten.
• Legal hold: if we receive a valid legal demand or are involved in litigation, we may keep relevant data longer than the periods above for as long as the obligation requires.

6. Children's Privacy

Cyclemate is not intended for children. You must be at least 13 years old to use Cyclemate, or 16 if you live in the European Economic Area (in line with the GDPR's default age of digital consent). You confirm your age when you create an account. We do not knowingly collect personal information from anyone below the applicable age. If we discover that we have collected information from someone below that age, we will delete it promptly. If you believe a child has provided us with information, please email [email protected].

7. Terms of Service

Acceptable Use

You may use the Services only for lawful, personal, non-commercial purposes and in accordance with these Terms and applicable law, except as expressly permitted under Section 8 (Advertising & Featured Listings). You agree not to, and not to permit any third party to:

• Access or attempt to access the Services through automated means, including bots, crawlers, scrapers, headless browsers, or any system or interface not expressly provided by Cyclemate, except as permitted by us in writing.
• Extract, copy, harvest, index, mirror, or otherwise collect map data, routes, events, comments, images, or any other content from the Services in bulk or in a manner that imposes unreasonable load on our infrastructure.
• Reverse engineer, decompile, disassemble, translate, or otherwise attempt to discover the source code, object code, algorithms, models, or underlying ideas of the Services, except to the limited extent applicable law permits despite this prohibition.
• Probe, scan, or test the vulnerability of the Services or any related system or network; breach or circumvent any security, authentication, access control, rate limit, quota, or usage measurement mechanism; or interfere with or disrupt the integrity, performance, or operation of the Services. Good-faith security research is welcome and should be reported through our responsible disclosure channel at [email protected].
• Create, use, or maintain accounts in a manner intended to evade suspension or termination, circumvent rate limits, manipulate metrics or content rankings, or otherwise abuse the Services. Each account is for an individual person; you may not share account credentials.
• Use the Services to send unsolicited communications; to harass, threaten, defame, stalk, or impersonate any person or entity; or to upload, post, or transmit content that is unlawful, infringing, deceptive, obscene, hateful, or otherwise objectionable.
• Use the Services in connection with fraud, chargeback abuse, money laundering, sanctions evasion, or any activity that violates applicable law.
• Resell, sublicense, lease, rent, or otherwise commercially exploit the Services or any content obtained from them, or use the Services to develop, train, or improve a competing product, without our prior written consent.
• Remove, alter, or obscure any proprietary notices, trademarks, or attributions (including OpenStreetMap attribution) displayed in connection with the Services.

We may, at our discretion and without obligation, investigate suspected violations and take appropriate action, including issuing warnings, removing content, restricting features, or terminating accounts.

Monitoring; Suspension and Termination

We may monitor use of the Services to detect and prevent fraud, abuse, security incidents, and violations of these Terms, and to comply with our legal obligations. We may, in our discretion and without prior notice, suspend, restrict, or terminate your access to the Services in whole or in part if we reasonably believe that you have violated these Terms, that your continued use creates risk to Cyclemate, other users, or third parties, or that we are required to do so by law or valid legal process. We may cooperate with law enforcement and other authorities and disclose information about you and your activity where required by law, valid legal process, or where we believe in good faith that disclosure is necessary to prevent fraud, harm, or imminent risk to life or property. You may stop using the Services and delete your account at any time as described in Section 4.1.

Navigation & SuperSafe Routing Disclaimer

Cyclemate provides suggested routes based on third‑party data, publicly available sources, user reports, and internal heuristics. Our SuperSafe mode is a custom routing engine intended to prioritize routes that may reduce exposure to certain road risks. SuperSafe does not and cannot guarantee your safety, the absence of hazards, or that a route is the “safest.” Route conditions can change rapidly due to weather, construction, traffic, road closures, or other factors outside our control.

• Always obey local laws, traffic regulations, signage, and signals.
• Do not enter restricted or private areas, or areas where cycling is prohibited.
• Use your own judgment and situational awareness at all times.
• Do not rely on the app as your sole source of safety information.
• Wear a helmet, use lights, and use any safety equipment required by local law or appropriate to the conditions.
• Real-time hazards — potholes, debris, weather, construction, traffic, or road closures — may not be reflected in routing. Stay alert and route around them.
• Do not interact with the app while moving. Stop in a safe location before tapping, viewing, or adjusting anything on screen.

You are solely responsible for your riding decisions and for verifying the suitability of any route for your experience level, equipment, and conditions.

Map & Routing Data

Cyclemate uses map data from © OpenStreetMap contributors, made available under the Open Database License (ODbL). OpenStreetMap is a collaborative project and its data is contributed by volunteers worldwide.

Cyclemate does not guarantee the accuracy, completeness, or reliability of any map or routing data derived from OpenStreetMap or any other source. Map data may contain errors, omissions, or outdated information, including but not limited to incorrect road classifications, missing infrastructure, inaccurate speed limits, or changes due to construction or road closures.

• Cyclemate is not responsible for inaccuracies, errors, or omissions in underlying map data sourced from OpenStreetMap or other third-party providers.
• Routes generated by Cyclemate are suggestions only. You must always exercise your own judgment and verify conditions on the ground.
• Cyclemate does not control or endorse the content of OpenStreetMap and cannot be held liable for any loss, injury, or damage arising from reliance on such data.

No Professional Advice

Information in the app and on our website is provided for general informational purposes only and does not constitute safety, training, legal, or professional advice. You should seek professional guidance where appropriate.

Assumption of Risk

Cycling and outdoor activities involve inherent risks, including the risk of serious injury or death. By using Cyclemate, you acknowledge and accept these risks and agree that you participate voluntarily and at your own risk.

No Duty to Warn; Beta and Experimental Features

We do not undertake a duty to monitor or warn users about hazards. Some features, including enhancements to SuperSafe, may be released as beta or experimental features and may be incomplete or inaccurate. Use them with caution.

Reviewer Access and Restricted Surfaces

From time to time we grant selected users access to surfaces that are not generally available, including the routing graph explorer and the ride-issue report review queue (each, a “Restricted Surface”). Access is granted at our discretion, may be revoked at any time and for any reason, and is personal to you. You may not share your access, credentials, or any content of a Restricted Surface with any other person.

When you use a Restricted Surface you may see information that is confidential to Cyclemate or that concerns other users, including:

• The internal structure, weights, overrides, attributions, and tuning of our routing graph; and
• Reports submitted by other riders, including their name and profile, their precise location at the time of the report, the route they were following, the GPS trace of their ride, and any free-text description they provided (together with the routing-graph information above, “Reviewer Information”).

By using a Restricted Surface you agree that:

• You will treat all Reviewer Information as confidential and will not disclose, publish, screenshot for external sharing, repost, or otherwise make it available to any person or system outside Cyclemate without our prior written permission.
• You will use Reviewer Information only for the purpose for which access was granted — reviewing and triaging reports, contributing routing improvements, or otherwise helping operate the Services on our behalf — and not for any personal, commercial, journalistic, research, or competitive purpose.
• You will not attempt to identify, locate, contact, follow, or otherwise interact with another user outside the Services based on Reviewer Information.
• You will not copy, export, download, or retain Reviewer Information on any personal device, account, or third-party system, and you will delete any incidental local copies when your access ends.
• You will act in good faith and exercise reasonable care when submitting overrides, status changes, comments, or other contributions, and you will not knowingly submit false, malicious, or self-serving entries.

Your confidentiality and use restrictions under this section survive the revocation of your access and the termination of your account. We may treat any breach as grounds for immediate termination, and we may refer conduct that constitutes unlawful access to or misuse of personal data to the appropriate authorities under applicable privacy law.

Some Restricted Surfaces require you to accept additional admin terms before access. Those terms supplement these, are presented at the point of access, and are recorded against your account. Where they conflict with this section, the more protective provision applies.

Your Responsibilities and Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Cyclemate, its affiliates, and their respective officers, employees, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the services; (b) your violation of these terms or of any law; (c) your infringement of any third party's rights; or (d) any content you submit, post, or transmit through the services. We may, at our option, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

8. Advertising & Featured Listings (Business Terms)

This Section 8 applies when you purchase a featured destination listing or any other paid promotional placement on the Services (“Advertising Services”). By purchasing Advertising Services you confirm that you are acting for purposes relating to your trade, business, craft, or profession (an “Advertiser”), that you are authorised to bind the business you represent, and that you are not purchasing as a consumer. Consumer protections in these Terms, including the Regional Terms in Section 11, do not apply to Advertising Services. Where this Section 8 conflicts with the rest of these Terms, this Section 8 prevails for Advertising Services.

8.1 What you are purchasing

A featured listing is a flat-fee promotional placement for a single business location, for the period you purchase, in the city you purchase it for. It currently comprises: (a) a listing card for your business on the Explore surface of the Services; and (b) a highlighted marker for your location on the map. The exact presentation, position, and surfaces on which your listing appears are determined by us and may change during your listing period (see Section 8.6).

Fees are charged for the placement and period only. Advertising Services are not sold on a CPM, CPC, CPA, or any other per-impression, per-click, or per-action basis, and the fee does not depend on how many people see or interact with your listing. We make no commitment as to reach, frequency, audience size or composition, delivery, or any other advertising metric, and we do not provide audited or third-party-verified metrics. Any statistics we may share with you are indicative only.

8.2 Listings, review, and approval

You submit your listing content (business name, description, images, location, and branding) through the Services. Payment is taken before review. We review every listing after payment and aim to complete review within 24 hours, though this timeframe is not guaranteed. Approval is an editorial decision made at our sole discretion: in addition to the content standards in Section 8.5, we may decline any listing that we judge, subjectively, to be a poor fit for the Services, our audience, or the surface on which listings appear, even where it does not breach a specific rule. We are not obliged to give reasons for a decision, although we will usually explain them. We apply the same standards to every applicant, and we will never decline or remove a listing on the basis of a protected characteristic (such as race, religion or belief, sex, sexual orientation, gender reassignment, disability, or age) of a business's owners, staff, or customers. If we reject your listing at initial review, we will refund the full amount paid and, for subscriptions, cancel the subscription; no listing will be published. Once approved, your listing goes live for the period you purchased.

8.3 Plans, payment, renewal, and cancellation

• Fixed-term listings (for example 1, 3, or 6 months) are paid one-off, do not renew automatically, and expire at the end of the purchased period. Once a fixed-term listing has gone live, fees are non-refundable except as set out in this Section 8.
• Monthly subscriptions renew automatically each month until cancelled. You can cancel at any time from your promote dashboard; cancellation takes effect at the end of the current billing period, and no pro-rata refunds are given for partial months.
• Prices are as displayed at checkout, in the currency displayed. Payment is processed by our payment provider, Stripe; your payment details are provided to Stripe, not to us. If a renewal payment fails and is not remedied, we may suspend or end your listing.

8.4 Taxes

Fees are exclusive of any applicable taxes, levies, or duties unless stated otherwise at checkout. You are responsible for any taxes applicable to your purchase. Where UK VAT applies to a supply to a UK business under the reverse charge mechanism, you are responsible for accounting for it, and you agree to provide your VAT registration number on request.

8.5 Your content and licence

You warrant that your listing content is accurate and not misleading, complies with applicable law (including advertising and consumer protection law), and that you own or have the rights needed to use all names, text, and images you submit. You grant Cyclemate a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, and promote your listing content within the Services and in materials describing the Services, for the duration of your listing.

Listing content must not include anything unlawful, misleading, infringing, obscene, hateful, or otherwise objectionable. The Acceptable Use rules in Section 7 also apply. In addition, we do not accept listings for or promoting:

• Illegal products or services, weapons, tobacco or vaping products, or recreational drugs.
• Adult or sexual content or services, or anything unsuitable for a general audience that includes riders as young as 13.
• Gambling or betting services.
• Counterfeit goods or content that infringes third-party rights.
• Misleading or unsubstantiated health, financial, or environmental claims; scams; or multi-level marketing schemes.
• Political, religious, or social-issue advocacy campaigns.
• Content that promotes hate, discrimination, or violence, or that is unsafe for cyclists.

Venues that serve alcohol (such as pubs, bars, and breweries) are welcome, but listing content must not promote excessive drinking or riding under the influence. We may update these categories from time to time, and we may remove or suspend a listing that breaches this Section at any time without refund.

8.6 No endorsement; no guaranteed results

Featured listings are paid placements and may be labelled as such (for example “Featured” or “Sponsored”). A listing does not constitute an endorsement or recommendation by Cyclemate. We do not guarantee any level of impressions, views, clicks, visits, sales, or other results, and we may change the placement, format, ranking, or surfaces on which listings appear at any time.

8.7 Suspension, termination, and changes

We may suspend or remove a listing, or terminate your access to Advertising Services, where you breach these Terms; in that case no refund is due. If we remove your listing or discontinue Advertising Services other than for your breach, we will refund the unused portion of any fees paid on a pro-rata basis, which is your sole and exclusive remedy.

8.8 Liability for Advertising Services

Nothing in this Section limits liability that cannot lawfully be limited (including for death or personal injury caused by negligence, or for fraud). Subject to that: neither party is liable to the other for indirect or consequential loss, loss of profits, loss of revenue, or loss of anticipated savings arising from the Advertising Services; and our total aggregate liability to you arising out of or in connection with the Advertising Services is limited to the fees you paid to us for Advertising Services in the 12 months before the event giving rise to the claim.

9. Warranty Disclaimer

To the fullest extent permitted by applicable law, the services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that routes or data will be accurate, reliable, current, uninterrupted, or error‑free.

10. Limitation of Liability (Global)

To the maximum extent permitted by applicable law, Cyclemate and its affiliates, officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, arising out of or relating to your use of the services, even if we have been advised of the possibility of such damages.

To the extent any liability cannot be excluded, our aggregate liability for all claims relating to the services will be limited to the greater of: (a) the amount you paid to Cyclemate, if any, for the services in the 12 months before the event giving rise to the liability, or (b) USD $100. These limitations apply to the extent permitted by law and are subject to the regional terms below.

11. Regional Terms

United Kingdom

• Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under the law.
• If you are a consumer, your statutory rights under the Consumer Rights Act 2015 remain unaffected.
• We are only responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill. Except for Advertising Services purchased under Section 8 (which are supplied for business use), we are not liable for business losses and only supply the services for domestic and private use.

European Union / EEA

• Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury, or for intentional misconduct or gross negligence.
• You retain any mandatory consumer rights under the laws of your country of residence. Where mandatory local law grants you additional rights, those rights will prevail.
• We are not liable for indirect or consequential losses to the extent permitted by applicable law. Our liability, if any, is limited to typical, foreseeable damages.

United States

• Some states do not allow the exclusion or limitation of certain damages or implied warranties. In those states, our liability will be limited to the maximum extent permitted by law.
• To the extent permitted, you agree that claims will be brought on an individual basis only and not as a plaintiff or class member in any purported class or representative proceeding.

Binding Arbitration & Class Action Waiver (U.S. Users)

Except for claims that may be brought in small claims court, you and Cyclemate agree to resolve any dispute, claim, or controversy arising out of or relating to these terms or the services by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Judgment on the award may be entered in any court having jurisdiction.

• No Class Actions: Arbitration will be conducted only on an individual basis; class, consolidated, or representative proceedings are not permitted.
• Opt-Out: You may opt out of this arbitration agreement within 30 days of first accepting these terms by emailing [email protected] with your account email and a clear statement of your decision to opt out.
• Governing Law/Venue: This arbitration agreement is governed by the Federal Arbitration Act. Unless you opt out, any court proceedings (e.g., to confirm, modify, or vacate an award) shall be in San Francisco, California, USA.

12. Updates

We may update this policy and terms periodically. Continued use of Cyclemate after updates means you accept the revised terms.

13. Contact Us

If you have questions or requests regarding this policy, contact us at:

Cyclemate, Inc.
1301 N Broadway, STE 70599
Los Angeles, CA 90012
📧 [email protected]