Privacy Policy & Terms of Service
Effective Date: April 17, 2025
Last Updated: April 17, 2025
Welcome to Cyclemate, your trusted cycling navigation and activity app. This Privacy Policy and Terms of Service document outlines how we collect, use, and protect your information, and what terms govern your use of our services. By accessing or using Cyclemate's app or website, you agree to the policies outlined below.
1. Information We Collect
- Name: Used to personalize your in-app experience. Linked to your identity.
- Email Address: Used for login, customer support, and notifications. Linked to your identity.
- User ID: Unique identifier used to associate activity and preferences. Linked to your identity.
- Location Data: Collected during active cycling sessions to enable real-time routing and safety suggestions.
- Usage Data: Information about how you interact with the app, including navigation history and feature usage.
2. How We Use Your Information
- Provide core app functionality (authentication, navigation, route tracking)
- Improve our services through analytics and user feedback
- Personalize user experience and deliver relevant suggestions
- Ensure app security and prevent fraud or abuse
- Comply with legal obligations
3. Third-Party Services
We partner with the following services, which may process user data in accordance with their own privacy policies:
- Auth0: Used for secure login and authentication. View Policy
- Mapbox: Provides map tiles, geocoding, and routing APIs. View Policy
- Firebase: (if used) For crash analytics and performance monitoring. View Policy
These services are under contract to uphold user privacy and data protection standards.
4. GDPR and International Compliance
If you are located in the European Economic Area (EEA) or other regions with data protection laws, you have rights to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Export your data (data portability)
- Lodge a complaint with a data protection authority
We process personal data under legal bases including user consent, contractual necessity, and legitimate interest.
5. Data Security & Retention
We use encryption, access controls, and other security measures to protect your data. Information is retained only as long as necessary for our services and legal requirements.
6. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children. If we learn we have collected data from a child, we will delete it immediately.
7. Terms of Service
User Conduct
You agree to use Cyclemate responsibly and in accordance with local laws. You will not misuse, reverse engineer, or attempt to compromise our platform.
Navigation Disclaimer
Cyclemate provides suggested routes based on third-party data and user history. Conditions may change in real time. You are responsible for your own safety and compliance with traffic laws.
We do not guarantee accuracy or safety of any route. Use caution and judgment while riding.
Limitation of Liability
To the extent permitted by law, Cyclemate is not liable for any injuries, damages, or losses related to the use of our services. This includes but is not limited to:
- Incorrect or unsafe navigation guidance
- Loss of data or unauthorized access
- Use of third-party services
8. Updates
We may update this policy and terms periodically. Continued use of Cyclemate after updates means you accept the revised terms.
9. Contact Us
If you have questions or requests regarding this policy, contact us at:
Cyclemate, Inc.
2261 Market Street, STE 85119
San Francisco, CA 94114
📧 support@cyclemate.club
