Privacy Policy & Terms of Service

Effective Date: April 17, 2025
Last Updated: April 17, 2025

Welcome to Cyclemate, your trusted cycling navigation and activity app. This Privacy Policy and Terms of Service document outlines how we collect, use, and protect your information, and what terms govern your use of our services. By accessing or using Cyclemate's app or website, you agree to the policies outlined below.

1. Information We Collect

Name: Used to personalize your in-app experience. Linked to your identity.
Email Address: Used for login, customer support, and notifications. Linked to your identity.
User ID: Unique identifier used to associate activity and preferences. Linked to your identity.
Location Data: Collected during active cycling sessions to enable real-time routing and safety suggestions.
Usage Data: Information about how you interact with the app, including navigation history and feature usage.

2. How We Use Your Information

Provide core app functionality (authentication, navigation, route tracking)
Improve our services through analytics and user feedback
Personalize user experience and deliver relevant suggestions
Ensure app security and prevent fraud or abuse
Comply with legal obligations

3. Third-Party Services

We partner with the following services, which may process user data in accordance with their own privacy policies:

Auth0: Used for secure login and authentication. View Policy
Mapbox: Provides map tiles, geocoding, and routing APIs. View Policy
Firebase: (if used) For crash analytics and performance monitoring. View Policy

These services are under contract to uphold user privacy and data protection standards.

4. GDPR and International Compliance

If you are located in the European Economic Area (EEA) or other regions with data protection laws, you have rights to:

Access your personal data
Request correction or deletion
Withdraw consent at any time
Export your data (data portability)
Lodge a complaint with a data protection authority

We process personal data under legal bases including user consent, contractual necessity, and legitimate interest.

5. Data Security & Retention

We use encryption, access controls, and other security measures to protect your data. Information is retained only as long as necessary for our services and legal requirements.

6. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children. If we learn we have collected data from a child, we will delete it immediately.

7. Terms of Service

User Conduct

You agree to use Cyclemate responsibly and in accordance with local laws. You will not misuse, reverse engineer, or attempt to compromise our platform.

Navigation & SuperSafe Routing Disclaimer

Cyclemate provides suggested routes based on third‑party data, publicly available sources, user reports, and internal heuristics. Our SuperSafe mode is a custom routing engine intended to prioritize routes that may reduce exposure to certain road risks. SuperSafe does not and cannot guarantee your safety, the absence of hazards, or that a route is the “safest.” Route conditions can change rapidly due to weather, construction, traffic, road closures, or other factors outside our control.

Always obey local laws, traffic regulations, signage, and signals.
Do not enter restricted or private areas, or areas where cycling is prohibited.
Use your own judgment and situational awareness at all times.
Do not rely on the app as your sole source of safety information.

You are solely responsible for your riding decisions and for verifying the suitability of any route for your experience level, equipment, and conditions.

No Professional Advice

Information in the app and on our website is provided for general informational purposes only and does not constitute safety, training, legal, or professional advice. You should seek professional guidance where appropriate.

Assumption of Risk

Cycling and outdoor activities involve inherent risks, including the risk of serious injury or death. By using Cyclemate, you acknowledge and accept these risks and agree that you participate voluntarily and at your own risk.

No Duty to Warn; Beta and Experimental Features

We do not undertake a duty to monitor or warn users about hazards. Some features, including enhancements to SuperSafe, may be released as beta or experimental features and may be incomplete or inaccurate. Use them with caution.

8. Warranty Disclaimer

To the fullest extent permitted by applicable law, the services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that routes or data will be accurate, reliable, current, uninterrupted, or error‑free.

9. Limitation of Liability (Global)

To the maximum extent permitted by applicable law, Cyclemate and its affiliates, officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, arising out of or relating to your use of the services, even if we have been advised of the possibility of such damages.

To the extent any liability cannot be excluded, our aggregate liability for all claims relating to the services will be limited to the greater of: (a) the amount you paid to Cyclemate, if any, for the services in the 12 months before the event giving rise to the liability, or (b) USD $100. These limitations apply to the extent permitted by law and are subject to the regional terms below.

10. Regional Terms

United Kingdom

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under the law.
If you are a consumer, your statutory rights under the Consumer Rights Act 2015 remain unaffected.
We are only responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not liable for business losses and only supply the services for domestic and private use.

European Union / EEA

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury, or for intentional misconduct or gross negligence.
You retain any mandatory consumer rights under the laws of your country of residence. Where mandatory local law grants you additional rights, those rights will prevail.
We are not liable for indirect or consequential losses to the extent permitted by applicable law. Our liability, if any, is limited to typical, foreseeable damages.

United States

Some states do not allow the exclusion or limitation of certain damages or implied warranties. In those states, our liability will be limited to the maximum extent permitted by law.
To the extent permitted, you agree that claims will be brought on an individual basis only and not as a plaintiff or class member in any purported class or representative proceeding.

Binding Arbitration & Class Action Waiver (U.S. Users)

Except for claims that may be brought in small claims court, you and Cyclemate agree to resolve any dispute, claim, or controversy arising out of or relating to these terms or the services by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Judgment on the award may be entered in any court having jurisdiction.

No Class Actions: Arbitration will be conducted only on an individual basis; class, consolidated, or representative proceedings are not permitted.
Opt-Out: You may opt out of this arbitration agreement within 30 days of first accepting these terms by emailing legal@cyclemate.club with your account email and a clear statement of your decision to opt out.
Governing Law/Venue: This arbitration agreement is governed by the Federal Arbitration Act. Unless you opt out, any court proceedings (e.g., to confirm, modify, or vacate an award) shall be in San Francisco, California, USA.

11. Updates

We may update this policy and terms periodically. Continued use of Cyclemate after updates means you accept the revised terms.

12. Contact Us

If you have questions or requests regarding this policy, contact us at:

Cyclemate, Inc.
2261 Market Street, STE 85119
San Francisco, CA 94114
📧 support@cyclemate.club